Deposits

Overview

This Deposit Policy governs funding of a Zenginsin account and its interaction with gameplay, withdrawals, and regulatory compliance. The policy forms part of the overall Terms of Service and may be amended by the Company in accordance with applicable law and internal procedures. Users satisfy the policy by continuing to use the platform to deposit funds and participate in real-money activities.

Deposit prerequisites

To participate in real-money play, a user must complete a top-up of the account. A minimum deposit amount applies, and the Company may adjust the minimum from time to time. The minimum amount for a new deposit is 20 EUR or the equivalent in the user’s currency. Deposits made through test or demo variants do not confer real-money gameplay rights. The deposited funds must come from the user’s own payment instruments or wallets and may be subject to verification before being credited to the account.

Accepted payment methods and currencies

Deposits can be made using card payments and chosen electronic wallets available on the platform. Cards may include Visa, Visa Electron, Mastercard, and Maestro, subject to availability by country and currency. The platform also accepts deposits in supported virtual currencies, which may include a defined set such as BTC, ETH, USDT, LTC, XRP, ADA, BNB, BCH, DOGE, TRX, NEO, BSV and CSC, among others. Withdrawals may be conducted in a manner consistent with the original funding method where permissible. The Company reserves the right to limit payment methods and currencies by jurisdiction and to update the list of supported options as necessary.

Deposit limits and transaction frequency

Per-transaction deposit limits vary by method. For example, card deposits may be capped at 5,000 EUR (or equivalent) per transaction, with additional methods or circumstances defined by the platform. The platform may also impose per-card per-day and per-card per-month limits (for instance, up to 10 transactions per day and up to 40 per month, with corresponding maximums per day or per month). The Company may allow multiple concurrent deposits to meet higher funding needs, subject to these limits and internal controls. The minimum and maximum deposit amounts and the maximum number of transactions are described on the payments page within the platform and may be altered at any time.

Processing time and verification

Deposited funds are credited to the user’s account within a reasonable time after deposit confirmation. In certain cases, additional verification procedures may be required under the Company’s KYC/AML policies. The Company reserves the right to perform identity checks and to delay or deny deposits where required by law, policy, or risk controls.

KYC, identity, and source of funds

The Company may require identity verification (Know Your Customer) for deposits, and may assess the source of funds and funds origin prior to facilitating certain transactions or withdrawals. Failure to provide requested verification information can result in deposit limitations or account restriction. The platform may suspend or terminate access pending completion of verification or investigation into suspicious activity.

Funds usage, currency conversion, and wallet association

The platform distinguishes fiat currency deposits from virtual currency activity. Funds deposited as fiat currency may be used for wagering and converted within the account as necessary. Funds deposited via virtual currencies are tracked against the account in the platform’s blockchain-anchored records, and withdrawals may be performed in the same currency or as fiat, depending on the deposit method and the platform’s current policy. The user’s wallet details must match the account ownership, and transfers to or from incorrect wallets or networks may result in loss of funds or processing delays.

Bonuses and wagering funds interactions

If an account contains both deposit-derived funds and bonus funds, the bonus funds are generally available for wagering only after the deposit funds have been exhausted through gameplay. Any bonus balance remains subject to its own terms and wagering requirements as published on the platform. Wagering with mixed funds follows the platform’s rules for applying bets to available balances and bonuses.

Withdrawals: relationship to deposits

Withdrawals are subject to verification, funding source review, and policy compliance. The platform may require you to have played through any deposited amount before a withdrawal is approved. Fiat withdrawals may be restricted if the original deposit used virtual currency and vice versa. The maximum withdrawal per transaction, per day, per week, and per month depends on the chosen method and jurisdiction and may be subject to additional limits and verification steps. The processing time for withdrawals varies; the Company aims to approve or deny withdrawal requests within a defined period, after which funds are disbursed using the original funding method where permitted.

Chargebacks, refunds, and dispute handling

Chargebacks are the reversal of funds initiated through the user’s bank or payment provider. The Company may block an account if a chargeback is initiated and will seek verification from the user. If a chargeback is sustained, the platform may incur fees and penalties, and the user’s available balance may be reduced. Refunds are issued at the Company’s sole discretion and typically relate to erroneous deposits, undisclosed or misappropriated funds, or other approved grounds. The Company must respond to refund requests within a defined timeframe, and refunds may be processed by the Company without involvement of third-party banks for the settlement. Funds refunded or reversed may be treated as non-wagering or restricted funds as applicable. Users should contact customer support with any refund or chargeback inquiries and provide all requested information to facilitate resolution. The platform reserves the right to take corrective actions, including freezing funds or applying set-offs, if erroneous credits or unauthorized transactions are detected.

Policy amendments and notices

The Company reserves the right to amend this Deposit Policy and the procedures related to deposits, withdrawals, and related risk controls. Changes will be communicated through the platform as appropriate, and continued use of the account after such changes constitutes acceptance of the updated terms.

Support, inquiries, and contact

For deposits, withdrawals, verification, or policy questions, users should contact the platform’s support channels available within the Zenginsin account. Support will guide users through the deposit process, identify applicable limits, and resolve issues related to funding methods, processing times, or compliance requirements.