Privacy Policy
Introduction
This Privacy Policy explains how Zenginsin collects, stores, uses, and discloses your personal data when you access our Platform, register an account, or engage with our services. It applies to players, visitors, and registered users worldwide whose data we process in connection with the Zenginsin brand.
Data We Collect
- Identity and Contact Data: name, date of birth, nationality, postal address, email address, and phone number.
- Account Details and Financial Data: username, password, payment method, transaction history, payout information, and records of financial interactions.
- Verification Data: government issued identification documents, proof of address, and other documents required to verify age and identity.
- Technical and Usage Data: IP address, device type and OS, browser information, language settings, pages viewed, features used, timestamps, and approximate location derived from IP data.
- Marketing and Preference Data: marketing preferences, consent status, and responses to promotions.
How We Collect Your Data
- Direct Interactions: when you register, update your profile, or contact customer support.
- Automated Technologies: cookies, server logs, and similar tracking tools used to operate and improve our Platform.
- Third Party Sources: data from identity verification providers, payment processors, and other partners you authorize to share information with us.
How We Use Your Data
- To provide and operate the Platform and fulfill service requests.
- To verify identity and age, and to comply with anti fraud and regulatory obligations.
- To process payments, manage accounts, and handle financial transactions.
- To communicate with you regarding account activity, promotions, and support matters.
- To enhance security, prevent fraud, and enforce our terms and applicable laws.
- To conduct analytics, improve performance, and develop new features.
- To conduct marketing activities in accordance with consent or applicable law.
Data Sharing and Third Parties
- Service Providers: payment processors, identity verification services, hosting, customer support, and analytics providers bound by data protection obligations.
- Legal and Regulatory: disclosures to comply with laws, respond to authorities, and enforce our terms.
- Business Transfers: in a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity.
- Affiliates: data may be shared with affiliated entities to operate the Platform and deliver services.
International Data Transfers
We may transfer your personal data to countries outside your residence or outside jurisdictions with equivalent data protection laws. Where required, we rely on adequacy decisions or Standard Contractual Clauses and implement safeguards such as encryption and access controls.
Data Retention
Personal data is retained for the period necessary to provide the Platform and comply with legal obligations. Anti money laundering and related regulatory records are kept for up to ten years after account closure. Other data is retained for the duration of your active relationship and for up to six years after the last interaction, unless a longer period is required by law. After retention periods expire, data is securely anonymised or deleted.
Security of Your Data
We implement reasonable technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. Measures include encryption in transit and at rest, strict access controls, routine security assessments, and staff training on data protection practices.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Platform, measure usage, and tailor experiences. Essential cookies are required for core functions. You may manage preferences in your privacy settings or browser configuration. For more details, refer to our Cookies policy.
Your Rights
You have rights under applicable data protection laws, including:
- Access: obtain confirmation of whether we process your personal data and access to the data we hold.
- Rectification: correct inaccurate or incomplete data.
- Erasure: request deletion where permissible.
- Restriction: request restriction of processing under certain conditions.
- Portability: receive data in a structured, commonly used, machine readable format and transfer it to another controller.
- Objection: object to processing based on legitimate interests or for direct marketing.
- Withdraw Consent: withdraw consent at any time when processing is based on consent.
- Lodge a Complaint: contact the applicable data protection authority if you believe your rights are violated.
Automated Decision-Making and Profiling
We may use automated decision-making, including profiling, for fraud prevention and compliance with legal obligations. You may request human intervention for decisions that produce significant effects on you.
Marketing Communications
Marketing communications are sent only with your explicit consent or as permitted by law. You may withdraw consent or opt out at any time via account settings or the unsubscribe option in communications.
Children and Minors
Our Platform is intended for users aged eighteen or older. We do not knowingly collect personal data from minors. If we learn that a minor’s data has been collected, we will delete it or take steps to remove it from our systems.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated via the Platform or direct notice. The date at the top indicates the effective date of the current version.
Contact and Data Protection
For questions, requests to exercise rights, or concerns about how we handle your personal data, contact our privacy team at [email protected]. We aim to respond within 30 days.
Governing Law
This Privacy Policy and your use of the Platform are governed by the laws applicable to the jurisdiction in which Zenginsin operates. Any disputes are resolved under that jurisdiction’s courts.